Frequently Asked Questions

Quick answers about shopping with Potito.

When should my order arrive?

Allow 1–2 business days for processing and 6–8 for transit: approximately 7–10 business days overall. See our shipping policy.

Is delivery free?

Standard shipping is free for UK orders, with no minimum spend.

Where can I track my parcel?

Use the tracking link in your dispatch email or visit our Track Your Order page.

Can I return my purchase?

Yes. Request a free return within 30 days of delivery. Contact us before posting your parcel so we can arrange prepaid return shipping. There is no restocking fee. See the returns policy.

Can I cancel?

Contact us within 24 hours to request cancellation before dispatch. This does not restrict your statutory cancellation rights.

When will my refund arrive?

Following return inspection and approval, allow up to seven business days for your payment provider to process it.

Which payments are accepted?

Available options appear at checkout, including eligible cards and digital wallets.

Is checkout secure?

Shopify and our payment providers process payments using encrypted connections.

How can I get help?

Email support@potito.shop or use our contact form.