Refund policy

At PoTiTo, we want you to feel confident with your purchase. This policy outlines how returns, refunds, and exchanges are handled for orders shipped to the United Kingdom and the United States.

1. 60-Day Return Window

You may request a return within 60 days of receiving your order.

To be eligible for a return:

• The item must be in its original condition
• All original packaging and accessories must be included
• The item must not show signs of misuse or damage

2. Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Return instructions and the correct return address will be provided after your request is approved.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

3. How to Start a Return

To request a return or exchange, contact us at support@potito.shop with:

• Your order number
• A short description of the issue or reason
• Photos of the product (if applicable)

Once reviewed, we will provide the next steps.

4. Refunds

After we receive and inspect the returned item, we will confirm whether your refund is approved.

If approved, the refund will be issued to your original payment method within 3–5 business days. Processing time may vary depending on your payment provider.

5. Exchanges

If your item arrives damaged, defective, or incorrect, we will offer a replacement or a refund after review.

6. Order Cancellation

Orders can be canceled shortly after being placed, before they are processed or shipped. Please contact us as soon as possible if you need to cancel.

7. Non-Returnable Cases

• Items damaged due to misuse or improper handling
• Items returned without essential components or packaging

8. Contact

PoTiTo
Email: support@potito.shop
Address: 4 Law St, Dundee, DD3 6HT, United Kingdom.