Refund policy
30-day free returns
Contact Potito within 30 days of delivery to request a return. For our voluntary returns offer, items should be unworn and complete, with their tags, accessories, and original packaging. There is no restocking charge.
Return postage
Returns requested within our 30-day window are free. Contact our team for a prepaid label or other prepaid return arrangements before posting your parcel.
Potito covers return postage for faulty, damaged, or incorrectly supplied items.
Arrange your return
- Email support@potito.shop with your order number and request. Include photographs for damaged or incorrect goods.
- Wait for the return instructions and address supplied by our team.
- Package everything securely and retain your proof of posting.
Refunds and exchanges
We check returned goods and confirm the outcome by email. Approved refunds go back to the original payment method; bank processing normally takes up to seven business days. Contact us to arrange a size, colour, or product exchange.
Exceptions and your rights
Any applicable hygiene exclusions are identified before purchase. Your statutory rights remain unaffected.
For eligible UK online purchases, you may notify us of cancellation within 14 days of delivery and return goods within a further 14 days. You may inspect goods as you would in a shop. Refunds, including any standard delivery charge, are made within 14 days of receiving the returned goods.
For help, visit our FAQ or contact page.