Shipping policy
At PoTiTo, we aim to deliver your order quickly and reliably. This policy explains how orders are processed, shipped, and delivered to customers in the United Kingdom and the United States.
1. Shipping Locations
We currently ship to customers in the United Kingdom and the United States.
2. Warehouse Locations
Our products are stocked in partner warehouses across three locations:
- China — Main manufacturing and storage facility
- Germany — European distribution center
- United States — North American distribution center
Orders are automatically routed to the warehouse closest to your delivery address for faster shipping.
3. Shipping Cost
We offer free standard shipping on all orders.
4. Order Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday). Orders placed on weekends or holidays are processed on the next business day.
5. Estimated Delivery Time
Once shipped, orders typically arrive within:
- United States: 3–7 business days
- United Kingdom: 4–8 business days
Delivery times are estimates and may vary depending on your location and external factors such as carrier delays.
6. Shipping Carriers
We use trusted shipping partners such as USPS, UPS, Royal Mail, DHL, or similar carriers depending on your location and warehouse origin.
7. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your delivery.
8. Delivery Issues
If your tracking shows "delivered" but you have not received your package, please allow up to 24 hours, as some carriers may mark orders as delivered slightly early. If your order still hasn't arrived, contact us and we'll help resolve the issue as quickly as possible.
9. Incorrect or Missing Items
If you receive an incorrect item or something is missing from your order, please contact us so we can review and resolve the issue promptly.
10. Contact
PoTiTo
Contact form : Contact us
Email: support@potito.shop